For New Zealand trade businesses
Tradie Admin is an AI receptionist for your business number, plus a simple portal for your team. It answers customers when you can't, takes clear messages, books quote visits, and lets your crew log tasks, quote notes and safety reports from the van.
Built in New Plymouth by Incendo.
How it works
Your business number is answered by one AI receptionist. It knows the difference between a customer and someone on your team.
The team portal
A secure web portal that works on a phone or a desktop. Each morning it shows what needs you first.
Every customer message, with who it's for. Assign it, comment, mark it done, or tap to call back.
Tasks logged on the phone or in the portal. Leave an update and the line reads it to that person on their next call.
Quote visits with directions, set by your own availability, notice period and daily limits. Allocate each visit to the right person.
AI drafts the write-up from the debrief. Prices are always set by you: it can suggest one from your own price lists, never invent one.
A register of injuries, near misses and hazards. Entries are closed with notes, never deleted, with WorkSafe prompts built in.
Write it once. The line reads it to each person on their next call, and you can see who's heard it.
Staff can talk to the receptionist straight from the portal, no PIN needed, to log work or hear their updates.
A summary of new calls, messages and bookings by email, on the schedule you choose.
Your setup
Everything is included. Switch off Quotes, Bookings or the H&S register if you don't use them, and they disappear from the portal and the phone line. Switch them back on any time; nothing is deleted.
Your team
| Admin | Everything, including settings, features and staff. |
|---|---|
| Office | All the team's work, without the settings. |
| Field | Only their own tasks, bookings, messages, safety reports and quotes. No prices. |
Trust
The receptionist only answers from the information you approve. It never makes up prices, times or promises.
Anything taken from a call is based on what the caller actually said, and changes wait for your team to check.
Two-factor sign-in for every portal user, staff PINs on the phone line, and your data kept in a dedicated database in Australia.
Pricing
Every plan gets everything. Plans only differ by call minutes, users and AI quote drafts. NZ dollars, excluding GST, per month.
$249/month
Most popular
$449/month
$749/month
POA
Every plan includes the customer phone line, quote visit bookings, the staff line with PINs, messages, tasks, quotes, the H&S register, team announcements, Talk to the line, the email digest and two-factor sign-in.
One-off setup $495: we build your receptionist, greeting, answers, staff and PINs with you. Pay annually and get 2 months free. No overage charges: if you go over your minutes twice in 12 months, we'll move you up a plan.
Questions
We'll talk through the best option when we set you up. Many businesses forward calls from their existing number when they can't answer.
It sounds natural, but if someone asks, it's honest that it's an AI assistant answering for your team.
Only what you put in: your greeting and a list of questions and answers (hours, service areas and so on). You can upload a document and approve the answers it suggests.
It tells the caller to ring 111 if anyone is in danger, gives gas-leak safety advice, then takes an urgent message for your team.
No. It drafts the quote for your team to check and price. You send it yourself, as a PDF or copied into your accounting system.
From $249 a month plus GST, with everything included. Plans differ only by call minutes, users and AI quote drafts. See Pricing.
We'll set up a demo with your business name, so you can ring it and see the portal fill in.